With a few exceptions we post on a daily basis - Monday to Friday, usually orders received prior 11am will be posted on the same day and always within 48 hours, except on Weekends.
If you do have an order with some urgency, please call us and we will accommodate you as best as we can. We will notify you as soon as possible if there are any problems or delays in delivery. We will answer/return all e-mails/telephone calls as soon as possible.
In some cases the correct shipping costs may not show at the checkout. Puss 'n' Pooch Gallery will contact you to advise if there is any change to your shipping costs. In this case you will be asked to accept the charge before we ship your order. You may also cancel your order if you wish not to accept the shipping charge.
Registered or Tracked post is required for all orders over $100.00 within Australia & Overseas
Puss 'n' Pooch Gallery delivers Worldwide with exclusions
For those countries that are not listed or excluded at the checkout please e-mail us with your order and we will confirm payment, shipping costs and if an acceptable destination.
Puss 'n' Pooch Gallery requires all parcels to be registered if the combined value of your order is over $100.
Please note; We only send Overseas with postage tracking
UK & Euro Zone buyers please note; From 1 January 2021, the value-added tax (VAT) applicable to commercial items valued at £15 – £135 entering the UK will now be expanded to £0 – £135 (inclusive), meaning the £15 lower limit is abolished. The VAT on these items will also now have to be pre-paid. If we sell goods to customers in the UK & Euro Countries, from January 2021 we need to pre-pay VAT to avoid additional costs. Unfortunately this falls in the too hard basket for a small business - should you wish to purchase from Puss n Pooch Gallery we suggest you use the link to the eBay store and purchase through this option as eBay will take care of these requirements.
* when paying by these methods goods can only be dispatched when payments have cleared to Puss 'n' Pooch Gallery.
Please select your payment method at the checkout.
We DO NOT ACCEPT Personal Cheques
Items are returned to stock when payments are not received within the following time after placing your order; non-sale items - 14 days; sale items - 7 days.
Puss 'n' Pooch Gallery trades in Australian Dollars only.
We reserve the right to request further identification if required and to cancel orders when further identification is requested, but not received or found to be unsatisfactory.